Taipei-based Taiwan Web Hosting was established in 2004. In addition to its Taiwan offices, it also has offices in the U.S.A., India, and the Philippines, and it operates servers in Hong Kong, the Netherlands, Taiwan, and the U.S.A.
This host’s English language website can be switched into several alternative languages (via automated translation).
Features and Ease of Use
The three shared hosting price plans (Starter, Business, and Professional) are available at three server locations (Taiwan, Hong Kong, and the U.S.A.). While the Taiwan and Hong Kong offerings are almost identical, the U.S.A. plans differ slightly in their specifications. The common features across the plans are:
- SSD storage
- 99.9% uptime guarantee
- Free SSL certificates
- Regular backups
- cPanel and Softaculous
- Cloudflare CDN
The cPanel control panel provides a user-friendly interface for managing all aspects of your website hosting, including files, FTP accounts, email accounts, domains, and more. The included Softaculous installer lets you install a plethora of popular programs — such as WordPress, Joomla, Drupal, Magento, PrestaShop, TYPO3, and phpBB — with a single click. Cron jobs let you schedule tasks to run regularly rather than having to execute scripts manually every time.
Due to Taiwan Web Hosting’s recent partnership with Cloudflare, you get this CDN for free. It not only improves your page loading speeds but also helps protect you against some kinds of cyberattacks.
Pricing and Support
Although Taiwan Web Hosting’s U.S.A. shared hosting plans are competitively priced, its Taiwan and Hong Kong servers are slightly expensive compared with international competitors. You can choose to be billed quarterly or annually (plus monthly for U.S.A. servers), with a 30-day money-back guarantee to make you feel better about signing up for a full year. Payment methods include PayPal, bank transfer, BitPay, and 2CheckOut.
I found Taiwan Web Hosting’s website informative, but unfortunately, the knowledge base was limited, so I decided to reach out to the company for answers to some pre-sales questions. Regrettably, the interaction with them didn’t go well.
Since the live chat channel was unavailable when I wanted to try it, I had to resort to submitting a ticket and sending an email. While I received a rapidly reply, I was unimpressed with the agent’s responses. Having referred me back to the website rather than answering my questions, he then asserted that “our shared servers are full and have no hosting plans available” before summarily closing my ticket:
