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Lost a ten year customer
It is pretty uncommon that I give bad reviews online, but I'm making an exception here.
I've recommended Hostmonster / Bluehost in the past as a viable option for people looking for cheap shared hosting. I regret it. This company's policies are terrible and absolutely put the bottom line in front of customer happiness.
I have a defunct account on Hostmonster. There are no domains currently pointing to it. I thought the my billing information had been removed when I sold my company but my old business credit card was still on file. Hostmonster ran my card for one year of hosting at $443.
I called today to try to get at least *some* of that money refunded since I will not be using their service at all and they are charging me for an entire year. But since it is five days after the start of the new year for the account (and only two business days after my credit card statement) according to company policy I am out an entire year of hosting costs. They can't even issue a partial refund for the 12 unused months.
I asked if there was anyone else I could talk to. I asked to talk to their customer retention department. I explained that I don't use this credit card anymore and didn't even get the statement until after the 16th. But they are insisting that it is company policy and there's nothing they can do.
So, I unequivocally do NOT recommend their services. I went from a happy customer of almost a decade to a furious former customer over the course of an hour.
This is absolutely not how you run a business.
I had 3 accounts at Hostmonster 10 years ago it was very powerful and powerful support but last year till now I closed 1st one, now I am closing the 2nd and 3rd accounts as every day I need to contact support as my emails not working because it hacked so I need to waste time every day with no final solution till now
1. They are incredibly SLOW.
2. Support is useless. No wait, it is non existent.
3. Completely inflexible and they blame you for everything.
I had them for my first website so in the case of second website, I bought them with eyes closed. BIG MISTAKE. Hostmonster has changed a lot in 5 years and this hostmonster, I cannot wait to get rid of. We are actively looking for alternatives.
In the beginning Hostmonster was amazing, affordable, friendly customer service, fast site, and cutting edge tech. Within the last few years, the prices went higher and higher while the service, support, the experience fell apart. Massive price increases with no new features. When I cancelled today the customer support rep didn't even ask why? I would think after 10+ years they would at least ask or try to convince me but I guess its too common to care.
No actual help, website has been down and my email won't work. Now mid Carona, people think my business has shut down because emails are bouncing. They said 24-48 hours to fix. I have been on the 'live chat' every day checking and they keep saying sorry technical issues this may take a little longer, please wait another 24-48 hours.
I can't move forward without basic emails. It is not that hard.
You can never get first hand help. Go to a real provider
They advertise $4.95 per month I’ve been with them for years and ONLY use web hosting and I’m paying way more than that!! Never can you talk to a real person and chat is no help!! They need two email address to Process credit payment and told me it would take 8 weeks to process a check. Numerous other problems to many to mention
You can’t get a person on the phone, the chat was awful, They have major glitches going on in the system right now because of an upgrade. Was told it would take eight weeks to process my check, they couldn’t take my credit card without two different email addresses!! I’m going elsewhere. I’ve been with them for over 15 years this is ridiculous
Absolutely awful customer service. We requested a DKIM record be setup (their DNS zone editor has a bug so we couldn't do it ourselves. We are now on day 6 and it still isn't done, despite being told every day it has. The live support chat is a waste of time as they have to escalate everything to 2nd line support, who dont seem to exist because you never hear back from them. Avoid at all costs.
