ClickUp Review 2024: The Best Platform for Your Team?

A Powerful and Affordable Platform, but There Is a Learning Curve

“The everything app for work” is ClickUp’s slogan, but I was skeptical at first. Would that claim hold up under rigorous testing?

After thoroughly testing the platform, I am happy to say that ClickUp offers one of the most impressive feature sets out there to help streamline all your projects in one place.

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ClickUp allows you to do all the standard project management stuff like assigning tasks, setting deadlines, and logging time. But it also provides advanced (and incredibly useful) tools like shared dashboards, workload management, and robust real-time collaboration options, helping it to stand out from the competition.

You’d expect ClickUp’s flexibility and features to be costly, but this software has one of the most comprehensive free plans out there – and its paid plans are affordable, too. The platform is available in English, French,  Spanish, Spanish (Latin American), Portuguese (Brazilian), Dutch, and Italian.

While there’s no doubt ClickUp is one of the most well-rounded project management solutions on the market, it’s not perfect. ClickUp isn’t hard to use, but the sheer number of features and customization options can be challenging for those with limited technical skill. Other popular project management and work productivity tools may be more beginner friendly.

So, is ClickUp worthy of your projects? Let’s find out.

Is your team already using Google Workspace but you’re looking for additional project management capabilities? Consider integrating ClickUp with your Workspace plan to further streamline your operations and enhance collaboration.

Integrating these two platforms pairs ClickUp’s powerful project management features with Workspace’s impressive suite of communication and productivity tools, improving workflow management. It’s a win-win for any team size or project scope.

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Visualize Your Workflow From Top to Bottom

ClickUp’s granular task setup allows you to break the bigger picture into smaller details. Your Workspace is at the top level and gives you insight into everything – your account settings, integrations, and all of your work, including to-do lists, trending tasks, mentions, and more.

You can organize your Workspace into individual Spaces, which contain Lists of your tasks where you can create documents, embed videos, and chat with your teammates, among other things.

ClickUp gives you the freedom to organize your work in the way that suits you best, but let’s dive into specifics to see if its features are right for your business.

Flexible List and Task Management Features

In ClickUp, Lists are collections of your tasks, and every List includes an overview of your tasks’ key elements, like assignees, statuses, task descriptions, due dates, and comments. You can easily set up deadlines and priorities, and you can assign a task to multiple team members.

You can also add various columns to your tasks to provide more information. For instance, you can add a column for attachment files, additional notes, completed subtasks, and more.

Multiple Task Views

ClickUp lets you visualize your tasks in 15+ ways, including Board, Timeline, Gantt, and Workload (which shows your team’s capacity and help with resource allocation). The one I find particularly interesting is Mind Map. As the name suggests, not only can you use it to visualize the hierarchy of your workspace, but you can also brainstorm ideas.

A Gantt view (which shows the planned timeline of a project and all the individual tasks needed to achieve it) is a premium feature with most PM software. ClickUp, however, lets you access it on the free plan – though it limits you to 60 uses.

Set Up a Project in Minutes With Templates

ClickUp has hundreds of templates to help you speed up the process of setting up a project. They are categorized based on type (i.e., Spaces, Tasks, or Docs) and departments (i.e. Design, Finances, Sales & CRM, and Marketing).

All templates are fully customizable, so you can tweak elements to fit your exact needs. But if you want complete creative freedom, you can always create a template from scratch. They’re also reusable across projects.

ClickApps and Third-Party Integrations

ClickApps are native integrations you can turn on or off to suit your team’s project management needs. Many are enabled by default, such as Milestones, Time Tracking, and Email. Others are optional, like Zoom for video conferencing, Time Estimates for tasks and subtasks, and Automated Sprints for agile scrum project management.

Connecting individual Google apps1 is an easy way to further enhance productivity. For example, you can connect your Google Drive to access Docs, Sheets, and Slides and attach them to your tasks, or create new Google files – all without leaving your ClickUp workspace. You can also link Calendar and Gmail, which allows you to turn emails into actionable tasks without leaving your inbox.

There are thousands of third-party integrations in the app marketplace for other popular business tools, including Slack, Microsoft Teams, HubSpot, and Salesforce. If your team is planning to use Google Workspace, there’s no current integration for the full suite yet. To pair these two platforms, you’ll have to sign up for a Workspace plan and add the ClickUp app.

ClickUp AI Can Save Time, Reduce Costs, and Boost Productivity

The aptly named ClickUp Brain is your all-in-one AI assistant. It can do everything from creating custom templates and setting up projects/tasks/subtasks to sharing work updates, status reports, and urgent actionable items.

AI will also create data-rich tables, develop marketing campaign ideas, and write content for documents, emails, blog posts, landing pages, and more. If you’ve been using the built-in ClickApp to automate routine tasks by setting up a series of “if this, then that” statements, you can continue to do so. Or you can save even more time by having AI set up automations for you.

ClickUp’s AI tool is only available on paid plans, but you can still test it if you’re on a free plan. I’d recommend taking advantage of the free trial to decide if you want to upgrade.

So, is ClickUp Brain the “One AI to replace them all”? It can certainly help boost productivity, and at just $7.00 per user, it’s quite affordable.

ClickUp Is Easy to Use – Once You Get to Know It

ClickUp manages to strike a relatively good balance between being user-friendly while offering advanced project management tools. It isn’t hard to use, but you’ll need some time to explore a fairly large number of features, from task filtering options to custom fields.

Luckily, ClickUp offers an onboarding checklist to guide you through the process of setting up your Workspace, individual Spaces, and tasks. That said, I wish it dedicated more attention to helping you set up Lists, which can be overwhelming at first.

Getting Started With ClickUp

You only need an email address to create a ClickUp account, and then you’ll be taken through a thorough onboarding process. ClickUp asks you questions about your business and suggests templates to help you personalize your workspace.

From here, you can easily integrate suggested apps with a few clicks, import existing data from other PM platforms like Asana and monday.com, and customize your Workspace’s avatar.

If you prefer to jump right in and learn as you go, ClickUp’s lengthy onboarding process might be a little annoying. On the other hand, it helps to give you some familiarity with the platform before you get started, which is no bad thing given the breadth of features you’ll encounter.

Customizable Layout

ClickUp allows you to make layout changes based on your style and preference. You can choose a layout with simplified navigation, a layout with clearly separated Spaces for an extra clean look, or a layout without separation between your Spaces.

If you would like, you have the option to modify your Workspace color theme without impacting what your team members observe. Furthermore, if you are working during nighttime, you can activate Dark Mode, and this action will adjust your screen’s background color to black.

Bulk Action Toolbar

The time-saving Bulk Action Toolbar lets you make edits to multiple tasks, subtasks, or documents all at once. You can update statuses, adjust due dates, merge similar tasks to declutter your workspace, and more.

What I particularly like is the ability to add tasks to multiple lists, which comes in handy when you can’t decide which List a task belongs to.

Extensive Reporting Tools

ClickUp’s reporting tools let you easily track the progress of individual tasks, as well as the project as a whole. For example, the Pulse feature provides a high-level report of your entire team’s activity that you can digest at a glance, so you can see who’s online and what they’re working on.

A built-in time tracking function provides additional data that allows you to gauge the productivity and efficiency of your team at any given stage of a project. While this tool is available on all plans, if you want advanced features like the ability to add a time entry description and mark it as billable, you’ll need to upgrade to a Business subscription.

Other useful reporting features are Critical Path and Slack Time calculations (available in Gantt view). These tools highlight which tasks must be completed on time, and which can be rescheduled without affecting longer-term deadlines.

ClickUp Was Designed to Simplify Team Communication

Compared to other project management software, ClickUp has one of the most comprehensive sets of collaboration features on the market. In addition to a built-in chat function, you can communicate in real time with your colleagues via dashboards and docs. You can also share your Spaces, Lists, and tasks with team members and control user access.

Team Dashboard and Communication

To collaborate with your team on projects and tasks, ClickUp lets you easily create shared dashboards where you can add a Chat widget to host discussions and keep all communication in one place.

You can also use ClickUp’s Whiteboards, which function like mind maps that allow you to collectively brainstorm and action ideas in one place. These let you connect objectives by drawing or inserting lines, as well as add images, sticky notes, and files for more context. You can also create tasks directly from a Whiteboard.

ClickUp’s native Chat app is your go-to place for direct communication with team members. You can @mention people and tasks, and even record a screenshare with audio to give detailed information or instructions. It should be noted that this feature works only on Chrome and Firefox browsers, though.

You can enhance ClickUp’s communication tools by integrating ClickUp with a Google Workspace plan1. Then you can use Google’s advanced communication and collaboration tools like Meet, which allows your team to set up online video calls, meetings, and conferences.

File Sharing

ClickUp lets you upload all sorts of files, including images, docs, PDFs, and videos, either from your desktop or cloud-based hosts like Dropbox and Google Drive. You can add files to tasks, comments, dashboards, Whiteboards – pretty much anywhere inside your Workspace.

ClickUp’s built-in Docs app makes it easy to create and share documents with your team. Multiple team members can edit content in real time, add comments, and answer questions or provide feedback.

ClickUp also lets you add annotation to images and PDFs, which can be quite useful if you’re working on design mockups.

Mobile App

Though it doesn’t offer every function you get with the web app – for instance, you can’t edit templates or use Whiteboards – ClickUp’s mobile app is great for keeping up with project updates on the go. It lets you create tasks and docs, change statuses, add assignees, track time on tasks, and more.

ClickUp Has Responsive and Helpful Customer Support

ClickUp offers 24/7 email and live chat support. When I sent support an email with a question about user permissions, I first received an automated email telling me that it might take a while to get a reply due to a high volume of requests. The answer to my question arrived 24 hours later.

The support agent was friendly and gave a detailed response with plenty of useful information. When I tested live chat, I got an answer within a couple of minutes, and it was an equally pleasant experience.

ClickUp’s support documents are also first-rate – there is a plethora of guides and lessons to assist you in finding your way through the numerous options and configurations. The articles are arranged in a clear, sensible manner, allowing you to locate information rapidly.

Fair Prices for a Comprehensive Service

In addition to three paid plans, ClickUp offers a generous forever free plan. The free plan is a good option for individuals and small teams as it comes with access to most major features not usually available for free plans, including Chat, Docs, and time tracking.

That said, there are limitations to the free version, mainly in the number of times you can use certain features and you’ll get 100 GB of storage. For instance, you can only create five Spaces (with 100 lists per Space), three Whiteboards, and you get limited access to some task views, such as Gantt and Workload (60 uses each).

The cheapest paid plan starts at $7.00 per month per user, and it provides unlimited storage, access to ClickUp Brain, and to integrations like Google Drive, Dropbox, and Box. You can add five guests (plus two more with each additional member), set user permissions, and schedule 1,000 automations per month, which is a solid offer. You can also add unlimited “view-only” guest seats.

ClickUp’s Business plan offers the best value at $12.00/month per user, and it will likely be enough for any type of business. It includes everything in the Unlimited plan plus full access to all task views (including Timelines and Mind Maps), unlimited teams, 10,000 automations per month, and advanced reports. You’ll also be able to to add 10 guests, with an additional five per member.

ClickUp has no shortage of tools, which makes it a worthy competitor to big players like monday.com and Smartsheet. But unlike these platforms, ClickUp makes most of its premium features available even on its lower-tiered plans, giving you great value at an affordable price.