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A fuir ! Horrible Customer Service
I dealt with a seller on Upwork who was supposed to code my Figma design for my website for 10 hours at 43 AUD. The result is, he even worked more than the 10 hours and worked additionally for free, supposedly, but I didn't get any result, and I was billed at 43 USD per hour. The customer service was disastrous; I expected them to confirm that the result was not there, but no, on the contrary, they confirmed that the seller had worked well, that there was no result, that the site was not coded, that the promise was not kept, it wasn't their problem. As for the billing issue, they replied that their company billed in dollars, thus evading the question of cheating on Australian dollars, which are worth 0.65 USD.
Freelancers are being too aggressing!!!
I have posted 2 different job posts on Upwork and the amount of noise it created was unbearable. Freelancer from all over the world used every channel of communication available on earth to try to sell their service. Calling my house, sending emails, WhatsApps, forms in our website, you name it.
In the second job post we even specified that any connection not via the Upwork website will be ignored we still received phone calls in 5am in morning!!!!
The aggressiveness of the freelancers made us remove both of our adds before we could even find one to work with. The experience was overwhelming, aggressive and super unpleasant.
Upwork is an unreliable partner.
Upwork is a policy-dependent company. If the authorities of your country will conduct a policy contrary to the policy of the United States - be prepared for the possible blocking of your account. In 2022, Russia launched a military operation in Ukraine, Upwork blocked the accounts of freelancers from Russia and Belarus. No matter what personal position freelancers take, whether they agree with the military operation or not. Upwork offers freelancers to leave Russia to keep the opportunity to work, which directly means participation in political games. Their mission is "to create economic opportunities so people have better lives has taken us so much further". How hypocritical it sounds. Freelancers from countries with policies independent of the United States should look for another place.
Upwork is a scam ?
A freelancer disputed a $30 work which I don't agree because I could not even uses his work but I was able to uses another hired freelancer's work for the same amount.
Then upwork ask me to pay $875 arbitration fee over a $30 dispute. How does that sounds rational ?!
Upwork is a scam ?
I’m tired!
It is difficult to use this service. I have already spent a lot of money on freelancers, but I have not found an adequate performer. What to do now I do not quite understand, because a lot of money has been spent, as well as effort. Let's think. I hope the service will improve
Extremely Unfair to freelancers
After 5 years of working with the platform, and successfully completing each project. Upwork suspended me because of one client who refused to pay for a project that was completed, claiming he didn't like the work. But a week prior, he had expressed how great the project was. All evidence was there in the chats. I had glowing reviews on my profile. Then the client ends up using the project and getting away with $600 of what he owed me. And still, Upwork saw me as the bad player in this situation. Then I receive a notification in my email from my Upwork account months later, this particular client left me a review, saying how great my work is. SMH - I can't respond to it because I'm unable to access my account anymore. Just proves whether you're among their best freelancer, they can terminate your account for no good reason. Definitely don't look at Upwork as a long-term solution. Use it to make quick money and get out. Don't quit your day job for this, or use it as the main source of freelance work, because just like a Twitter account, you might wake up one day, and find someone reported you for malice reasons or because they're of unstable nature, and you'll be suspended, without the chance of getting your profile back.
A company that does not care about its freelancers
I joined Upwork in March 2020 without initially having any intention to do any freelancing. A few days later, a client invited me to bid for their project. It was a very small project at that time, but it slowly became a much bigger project. I had some small contracts with other clients too, but rather small. I was in the top 3% of freelancers and used to get a few requests and invites for jobs every week.
Beginning of April, Upwork sent an email to both me and my main client to say that they were "reviewing" our contract. Now, mind you, that contract has been in place for a year and we never had any issues with it. They have asked us for a ton of papers and both me and the client provided them with everything. It was a painful process and then a few days later Upwork suddenly sent us an email (me and the client) saying that our accounts have been suspended.
This came as a big surprise, especially since they even wanted to disclose the reason behind it was. Both I and the client were honest, payment was being done timely and I always had a 100% job success rate. Moreover, any other active contracts that I had were also canceled, meaning there is no way to collect the money now from those clients nor from my biggest client either.
I have messages Upwork a few times and tried to understand why my account has been suspended, which again, they just ignored. It is a very frustrating experience when you pay over $3000 in commission to Upwork for a year and then you receive an automated email and then nobody can even explain to you what is happening. I know that I was very honest and transparent in the whole process and have not done anything wrong yet Upwork has closed my "Top-Rated" freelancer account and nobody bothered to contact me or discuss this issue with me directly.
This clearly shows that Upwork only cares about the money and not about their freelancers since no communication or effort was done in my case, all this after they charged me $3000 commission for the last year. Well done, Upwork!
I quit
I've hired over 30 freelancers on Upwork over 2 years, spending 120k+ with various groups of folks. I finally quit recently when I've just had the worst time with the most unreliable people I've ever met! Everybody wants to "try to help" you for money, but what they do is create unnecessary complexity, make excuses, and lead your project to technical debt doom! I need a higher caliber of worker to get my project to the next level. The people I've met on here are some of the most frustrating experiences I've ever had. I couldn't even think about hiring another one of them to waste my time.
